Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off within 2 weeks

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 10 to 15 Business Days.

How do I return my LuMee is I live outside the US?

If you live outside of the US please visit our International Returns and Exchanges page to initiate your LuMee return.

Returning a Gift Set?

If you are returning a Gift set please reach out directly to our Customer Support team, and they will help you get the products you want.

What items are returnable?

  • Your order has to have been placed  in the last 30 days. 
  • All returns must be in brand spankin’ new and unused condition and in original packaging. 
  • LuMee reserves the right to refuse a refund for any returns of damaged or used cases. 
  • Any refund issued will be for the purchase price only and will not include the initial shipping charges.

What items are non-refundable?

  • Any items that have been damaged.
  • Free gifts or promotional items with retail value.
  • Original shipping charges except in cases where we have made a shipping error.

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