Select the items to return
How it Works
Get a refund confirmation
Send it off within 2 weeks
Common Returns Questions
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 10 to 15 Business Days.
How do I return my LuMee is I live outside the US?
If you live outside of the US please visit our International Returns and Exchanges page to initiate your LuMee return.
Returning a Gift Set?
If you are returning a Gift set please reach out directly to our Customer Support team, firstname.lastname@example.org and they will help you get the products you want.
What items are returnable?
- Your order has to have been placed in the last 30 days.
- All returns must be in brand spankin’ new and unused condition and in original packaging.
- LuMee reserves the right to refuse a refund for any returns of damaged or used cases.
- Any refund issued will be for the purchase price only and will not include the initial shipping charges.
What items are non-refundable?
- Any items that have been damaged.
- NO RETURNS ON SALE ITEMS.
- Free gifts or promotional items with retail value.
- Original shipping charges except in cases where we have made a shipping error.